• QWhat should I do if I can’t charge my device? 
    A1) Have a check if the charger can work normally;
    2) Have a check if the charging cable is normal;
    3) Have a check if there is any grime attached to the USB port;
    4) Please have a check if the LED indicator on the device is normal during charging, please refer to user manual;
    5) If the device has not been used for a long time or has not been charged for a long time after using to the low battery, the battery is over discharged and damaged, and the battery cannot be recovered after charging for 10-15 minutes, please unplug the charging cable.
  • QWhat should I do if the device doesn’t fire? 
    A1) Have a check if the fire button is stuck;
    2) Have a check if the pod is installed in place;
    3) Have a check if the electrodes on the pod and device have any grime;
    4) Have a check if the LED indicator is flashing red, red light flashes 3 times to indicate a short circuit, and flashes 10 times to indicate insufficient power; the LED indicator flash blue three times indicates that the coil and the device are disconnected, and a recheck of 1-3 items should be done.
    5) The device is damaged.
  • QWhat should I do if there is a spitting issue? 
    A1) Firstly, check whether the filler plug and coil are installed in place, and check whether the silicone ring on the filler plug and coil is damaged or displaced;
    2) Please note that the filler plug cannot be opened too long when filling. If the e-liquid is filled too full, it will cause the e-liquid to overflow;
    3) If the issue is not resolved, you can try to shake off the condensation in the chimney several times through mouthpiece and then using it.
  • QWhat should I do if the flavor is very weak? 
    A1) Check whether the LED indicator of the device is red. The red light indicates that the battery is too low and should be charged in time.
    2) The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
    3) If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs. You can shake off the e-liquid out of the airway before using it, or replacing the e-liquid in the pod.
  • QWhat should I do if it tastes burnt? 
    AAfter the coil is burnt, please replace a new pod or a new coil, and it is not recommended to continue to use it.
    Usually there are three problems that could cause coil burnt:
    1) one is that the coil reaches its maximum lifespan. This is a normal;
    2) the other is caused by improper personal use. Such as the new coil is not primed well (usually you needs to wait for 10 minutes after filling when use a new coil for the first time); and if the e-liquid level is below the “MIN” line during use, it will cause coil burnt;
    3) in addition, the use of too thick e-liquid can also cause coil burning, and you can replace the e-liquid with a thinner one.
  • QWarranty process 
    AIf you have any other issues or still have issues with PNDUS of the tips above, please send the pictures of anti-counterfeit code, S/N and proof of purchase of your product to our customer service email public@pndus.com. A video of the issue would be greatly appreciated. We will reply as soon as possible.
  • QCan I make my customize logo and packaging or private label? 
    AYes, please contact us for specific details if you need a logo or custom packaging.
  • QCan you do design for my ideas or drawing? 
    AYes, we have experienced designers and our own molding factory. According to your requirements, we can design or open mold which has a competitive price.
  • QDo you accept small orders? 
    AYes, we accept small orders or trial orders to test market demand.
  • QMay I get your samples to check the quality first? 
    AYes, we'd like to offer a sample within 7 days and some samples are free.